The Hidden Cost of Scope Creep and How to Draw the Line Without Losing Clients

You want to deliver great service but are you giving away time (and money) without realising it?

Scope creep happens when clients ask for “just one more thing” and you say yes, without charging for it. Over time, this erodes your profit and sets unrealistic expectations.

Here’s how to stop it:

1. Define Scope in Writing
Be crystal clear on what’s included. Put it in writing. Use checklists or contracts if needed.

2. Rehearse Your Boundaries
Have a go-to response for out-of-scope requests, like: "I’d love to help, that’s outside the original scope, so I’ll send through a quick quote."

3. Track Your Time
You can’t fix what you don’t see. Track how much time is being spent outside scope and show clients if needed.

4. Educate Early
Let clients know upfront that any extra requests will be quoted separately. It sets the tone for mutual respect.

You don’t have to be a pushover to be professional. Protecting your time is protecting your business.